Indy Cellular Repair owner Chris Barclay reached out and made the right connection in a growing business on Broad Ripple Avenue. "It was actually a collaboration effort. I purchased it outright from a friend in October of 2012. It started in October of 2007. The original owner worked with me at a franchise I owned called Wireless Toyz that sold cell phones and accessories. After I sold it, he thought it would be a good deal to do cell phone repair. After five years, he left the business and I took it over," he explained. Barclay is making new contacts with customers and the community.
"We're doing a little more advertising and trying to build this store into a brand. Angie's List recently shot a commercial here and we'll be doing a full advertisement on their call center. We sponsor Broad Ripple High School, Park Tudor and IUPUI on the front page of their freshman orientation book and a local semi-professional football team, the Indiana Tornadoes. We also have donated money to the March of Dimes for their walk and advertised our logo on their t-shirts."
Their services include iPhone repairs, water damage, broken screens, microphones & speaker repairs, power switch repairs, vibration repairs and more. "The majority of our customers have iPhones and Android devices, but we fix all kinds of phones. We repair all of the Apple products and Android devices and offer a lifetime warranty for manufactured defects on all iPhones and that is how we manage the quality of the parts. We've been here almost seven years and fix electronic gadgets for the Pacers, Fever and Butler University sports teams. When you know the electronics, like when a customer's microphone speakers were out, we determined that water damage had occurred. We recommend investing in a nice quality case (prices range from $35 to $100) to protect a phone from being broken," he said.
Barclay and his repair technicians, Jordan Buck and Jonathan Grimes, literally and figuratively go the extra mile for customers. "Before the Indiana Fever played on Sunday, June 30, their coach Lynn Dunn needed a cell phone battery. It was a mobile repair job. We went to Bankers Life Field house to deliver the item. It helps that we were an Angie's List Super Service Award Winner in 2012 and are an accredited member of the Indiana Better Business Bureau. More customers are noticing the big Bulldog on the building keeping a watchful eye Broad Ripple Avenue. Norma Jean is her name and she appears on our Facebook page at: www.facebook.com/ indycellularrepair," he mentioned.
"He described some challenges Indy Cellular Repair faces. "One of the difficult things about the (repair) business is the inventory. The vendors here in the state charge more, but if you know suppliers in China, you can lower some of those costs. The quality is difficult to control." "
"Something we're doing right now since this is a retail location is focusing on the businesses that can't afford to pay monthly insurance premiums for their employee's phones. It's different since cell phones are expensive. People don't want to pay an insurance deductible. The cost of a phone repair is based on the cost of the parts. We rely on cell phones so much as a society. There are more cell phones in this world than people. There has never been a piece of equipment in human history like the cell phone that people use every day. For example, when an attorney bills by the hour, they can't afford to have their phone down. When a phone is reset, the files, pictures and other data have to be restored to them," he said. Customers beyond the metro area have dialed into their location. "Somebody drove up from Bloomington and we had an individual drive in from Lafayette. People have also mailed in phones from California. We accept mail-in orders, but highly recommend calling the store at (317) 253-1404 first to determine their specific repair needs," Barclay advised. Indy Cellular Repair is located at 6251 Winthrop Avenue, Suite 2 on the building's second floor. Hours of business are 10 a.m. to 6 p.m. Monday through Friday and 10 a.m. to 4 p.m. Saturday. They are closed on Sundays. You can follow them on Twitter at: twitter.com/IndyCellRepair and friend them on Facebook at: www.facebook.com/indycellularrepair . Customer inquiries can also be answered by e-mailing: email@example.com or through Instagram @indycellularrepair. According to their website, www.indycrc.com, "is an independently owned and operated cell phone repair facility that specializes in repairing all popular makes and models of mobile phones available from a variety of carriers. It is our goal to repairs phones at an economical price with a strong warranty to match. We never charge unless we can repair your problem."
A picture frame in the store elaborates on this policy: "Indy Cellular Repair offers a phone memory transfer and backup solution that transfers all forms of content, including pictures, videos, ring tones, SMS texts, as well as phone book contacts between a wide range of mobile phones, smart phones and PDAs (personal data assistants). Your important data can be stored in our database to ensure it is always safe in case of a lost or damaged mobile phone. At any time, this data can be transferred to a new phone or sent via e-mail. A printed version of the data is available as well. You can ask the store's service technician for more details." If your Android, iPhone or related mobile device needs fixing, Chris Barclay, Jordan Buck and Jonathan Grimes of Indy Cellular Repair have got your number.